Terms of Use
A plain-English summary of the Kong Casino Terms & Conditions for UK players.
Terms & Conditions Summary
This page is an informational summary of the Kong Casino Terms & Conditions, written for UK players who want a quick, plain-English overview before signing up. Kong Casino is operated by Jumpman Gaming Limited, which holds UK Gambling Commission account number 39175. This site, kong-casino-uk.com, is an independent affiliate review website; we are not the operator and we do not hold player funds.
The legally binding Terms & Conditions are the ones published on the operator's official site at kongcasino.com. If anything on this page differs from the operator's T&Cs, the operator's T&Cs take precedence. Always read the full document on the operator's site before depositing or claiming a bonus.
Eligibility & Player Requirements
Kong Casino accepts players who meet UK Gambling Commission consumer-protection rules. Eligibility is checked at registration and again before any first withdrawal. The operator is required by its UKGC licence (account 39175) to verify age and identity before a customer can deposit, place a bet or receive winnings.
| Eligibility Rule | Value / Requirement |
|---|---|
| Minimum age | 18+ (UKGC mandatory; verified before first deposit) |
| Country of residence | United Kingdom (Great Britain & Northern Ireland) |
| GAMSTOP self-exclusion | Players registered with GAMSTOP cannot open or use an account |
| Single account per household | One account per person, address and IP / device |
| Excluded customer types | Casino employees, affiliates and immediate family members |
| Capacity | Player must be of sound mind and not under the influence of drugs/alcohol |
Account Rules & KYC
Under the UKGC's Licence Conditions and Codes of Practice (LCCP), operators must complete identity verification before a customer can gamble. Kong Casino therefore performs Know-Your-Customer (KYC) checks at sign-up and may request further documents (passport, driving licence, proof of address, source-of-funds) at any later point.
| Account Rule | Description |
|---|---|
| Single account | One account per person, household, IP address and device. Duplicate accounts may be closed and balances voided. |
| Identity verification | Mandatory before first deposit; further documents may be requested before withdrawal. |
| Accurate details | Player must use real name, date of birth, address, email and phone number that match official ID. |
| Account confidentiality | Player is solely responsible for keeping login details secret. Sharing accounts is not allowed. |
| Dormant accounts | After 12 months of inactivity, a monthly fee may apply; balance may be returned per UKGC dormant-account rules. |
| Self-exclusion / limits | Deposit, loss, session and reality-check limits available. Self-exclusion via GAMSTOP is honoured. |
| Account closure by operator | Operator may suspend or close an account for fraud, collusion, bonus abuse or breach of T&Cs. |
Bonus & Promotion T&Cs
All Kong Casino promotions carry their own conditions on top of the general T&Cs. Below are the typical terms attached to welcome offers and free spins on Jumpman Gaming brands. Always read the specific promotion page before opting in - the values shown are typical, not guaranteed for every offer.
| Bonus Term | Description | Typical Value |
|---|---|---|
| Wagering requirement | Number of times bonus / winnings must be wagered before withdrawal | 65x on free-spin wins (Jumpman standard) |
| Max bet during wagering | Highest single stake allowed while a bonus is active | £2 per spin / hand |
| Max cashout from bonus | Maximum amount that can be withdrawn from bonus winnings | Up to £250 from free-spin winnings |
| Bonus / spin expiry | Time window in which the bonus must be used or wagered | 7 days from issue |
| Game contribution | Slots usually 100%; table games / live casino contribute less or are excluded | Slots 100% / Tables 0–10% |
| Minimum qualifying deposit | Deposit needed to trigger the welcome offer | £10 |
| One bonus at a time | Only one active bonus per account; new bonus only when previous is wagered or forfeited | Single-bonus rule |
Important: Wagering requirements, max-cashout caps and game contributions are set by the operator and can change. Always read the current promotion page on kongcasino.com before opting in.
Affiliate Disclosure & Site Nature
We want to be transparent about what this website is and what it isn't. The block below clarifies our relationship with Kong Casino, how we make money and what kind of content you'll find here. None of the rules below replace the operator's own T&Cs.
| Disclosure Item | Value |
|---|---|
| Site type | Independent affiliate / informational review site |
| Site domain | kong-casino-uk.com |
| Operator (real) | Jumpman Gaming Limited - operator of kongcasino.com |
| UKGC account number | 39175 (Jumpman Gaming Limited) |
| Relationship | Affiliate / referral - we are not the operator and do not handle player funds, KYC or withdrawals |
| How we earn | Commission paid by the operator when a referred player signs up via our links |
| Binding T&Cs | Only the T&Cs published on kongcasino.com are legally binding for players |
| Audience | UK adults aged 18+ only |
Payments & Withdrawals
Per UKGC rules, deposits and withdrawals must be made with payment methods registered in the player's own name. Credit-card gambling is prohibited in Great Britain since April 2020. Withdrawals are usually paid back to the original deposit method (closed-loop policy), and the operator may request additional KYC documents before paying out larger amounts.
| Payment Rule | Description / Value |
|---|---|
| Credit cards | Not accepted in the UK (UKGC ban since April 2020) |
| Account holder | Payment method must be in the registered player's own name; no third-party payments |
| Minimum deposit | Typically £10 |
| Minimum withdrawal | Typically £10 - £20 depending on method |
| Closed-loop policy | Withdrawals refunded to the original deposit method where possible |
| Pending / processing time | Up to 24-48 hours pending review, then 1-5 working days depending on method |
| Player funds protection | UKGC "Medium" level - segregated accounts, but funds not fully ring-fenced in insolvency |
Dispute Resolution
UKGC-licensed operators are required to provide a free, eight-week internal complaints procedure and access to an Alternative Dispute Resolution (ADR) provider. If you and Kong Casino can't reach a resolution, you can escalate to the listed ADR body, and ultimately raise concerns with the UK Gambling Commission.
| Stage | Body | Process |
|---|---|---|
| 1. Internal complaint | Kong Casino customer support | Live chat / email; operator must respond within 8 weeks |
| 2. ADR (free, independent) | IBAS - Independent Betting Adjudication Service | Submit case at ibas-uk.com after 8 weeks or final response |
| 3. Regulator (concerns, not disputes) | UK Gambling Commission | Report at gamblingcommission.gov.uk (concerns about operator conduct) |
| 4. Court | Courts of England & Wales | Final option; T&Cs are governed by English law |
| Help & support | BeGambleAware / GamCare | Free, confidential gambling-harm support: begambleaware.org |
Changes to Terms & Account Closure
Kong Casino can update its T&Cs from time to time. Material changes are notified by email or in-account message, and continued use of the account after the effective date counts as acceptance. UKGC rules require operators to give reasonable notice for changes that materially affect the player.
You can close your account at any time through customer support or by self-excluding. Any verified real-money balance will be returned to your registered payment method. Bonus funds, tournament prizes that haven't been wagered, and unused free spins are typically forfeited on closure - this is set out in detail in the operator's full T&Cs.
This summary on kong-casino-uk.com is for information only and may be updated when the operator changes its T&Cs or when UK regulation changes. We do not promise the summary is exhaustive - always read the current document on kongcasino.com before depositing.
Sources
- Kong Casino official Terms & Conditions - kongcasino.com/terms-and-conditions
- UK Gambling Commission public register (Jumpman Gaming Limited, account 39175) - gamblingcommission.gov.uk
- UKGC Licence Conditions and Codes of Practice (LCCP) - gamblingcommission.gov.uk/lccp
- UKGC consumer-protection guidance (fair & transparent terms) - gamblingcommission.gov.uk/guidance/consumer-protection
- IBAS - Independent Betting Adjudication Service - ibas-uk.com
- Jumpman Gaming corporate site - jumpmangaming.com
- BeGambleAware - begambleaware.org